Legal

Terms of Service

Last updated October 1, 2026

Introduction

These Terms of Service ("Terms") govern your use of the JetManager platform ("Service") provided by JetManager AG, a company registered in Switzerland with registered office at Weinbergstrasse 20A, CH-8802 Kilchberg, Switzerland ("Provider," "we," "us," or "our"). By registering for or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms.

Scope of Service

  • –The Service is a Software-as-a-Service (SaaS) platform for private aviation operations, including customer relationship management (CRM).
  • –We may modify the Service to improve functionality, performance, or security.

Accounts and Access

  • –You must create an account and provide accurate information.
  • –You are responsible for safeguarding login credentials and ensuring authorized user compliance.
  • –Unauthorized use of the Service is strictly prohibited.

Subscription and Payment

  • –The Service is offered on a subscription basis with pricing and billing terms provided separately.
  • –Subscriptions automatically renew unless canceled according to these Terms.
  • –We may suspend or terminate access for overdue payments.

Customer Data

  • –Ownership: You retain full ownership of all data uploaded into the Service ("Customer Data").
  • –License to Process: You grant us a limited license to host, process, transmit, and display Customer Data only as necessary to provide the Service, including maintenance and support. We do not use Customer Data for our own purposes, including AI model training.
  • –Data Backups: We take reasonable steps to back up Customer Data, but you are responsible for maintaining your own backups.

Data Protection & Privacy

  • –We comply with the Swiss Federal Act on Data Protection (FADP) and applicable GDPR requirements.
  • –For Customer Data, we act as a data processor; you are the data controller.
  • –Storage location, subprocessors, security measures, and breach notification details are set out in full in our Privacy Policy and Data Processing Agreement.

Customer Responsibilities

  • –You are responsible for ensuring that your use of the Service complies with applicable laws, including data protection laws.
  • –You must not use the Service to store or transmit unlawful content, malware, or sensitive personal data not necessary for your use of the Service. Passenger health information may be recorded only where needed to deliver the flight.
  • –You are responsible for obtaining consent from individuals whose personal data is uploaded into the Service.

Service Availability and Support

  • –We aim to provide 24/7 availability, excluding planned maintenance.
  • –Support is provided according to your subscription plan.
  • –We are not liable for downtime caused by third-party infrastructure providers.

Intellectual Property

We retain all rights, title, and interest in the Service and related intellectual property. You may not copy, modify, reverse engineer, or create derivative works of the Service.

Disclaimer of Warranties

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

Limitation of Liability

Our liability is limited to the subscription fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.

Termination

  • –You may cancel your subscription at any time. After cancellation, you will continue to have access to the Service until the end of your current billing period. No further subscription fees will be charged.
  • –We may terminate your subscription immediately for breach of these Terms, including unauthorized use of the Service or violation of applicable laws.
  • –Upon termination for any reason, you may export your Customer Data within the retention period set out in our Data Processing Agreement, after which it will be securely deleted unless legal obligations require retention.

Governing Law and Jurisdiction

These Terms are governed by Swiss law. Exclusive jurisdiction is Zurich, Switzerland.

Changes to Terms

We may update these Terms from time to time. You will be notified of material changes at least 30 days before they take effect.

Contact

  • –JetManager AG
  • –Weinbergstrasse 20A, CH-8802 Kilchberg, Switzerland
  • –mail@jetmanager.aero